Customer Associate
Here at Dynasty Marketing Connections, we strive to create an environment which challenges individuals to be a better version of themselves while uplifting others. It is our mission to help everybody grow and succeed!
With our recent expansion, we are looking for open-minded and ambitious individuals who are willing to go all in at an awesome career opportunity!
A Customer Associate is responsible for engaging with customers on behalf of their company. Their duties include communicating with customers in person, over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies.
Duties and Responsibilities:
- Listening to customers concerns and handling complaints.
- Giving detailed explanations of services and products
- Working with a sales team to create better methods to solve the customers problems.
- Reviewing customers' accounts and transactions while resolving issues
- Communicating with customers in person, through email, or chat over the phone
- Monitoring customer satisfaction levels