Associate Director of Systems Navigation and Intake

Developmental Pathways (DP) has an opportunity for an Associate Director (AD) of Systems Navigation and Intake in our Systems Navigation Department to oversee the day-to-day operations and support of intake, eligibility, referral, case management, and systems navigation functions within the Department. This position will develop and monitor systems to ensure excellent customer service and collaboration as well as staff expertise. This position will provide leadership, coaching, and mentoring performance and professional development while building trusting and collaborative working relationships with the staff and management by assisting in strategic planning and goal setting. This position is responsible for effective and efficient coordination and administration of relevant project management tasks within the departments.  

Our ideal Associate Director will support and champion building and sustaining a culture focused on continuous improvement. They will foster innovative ideas and streamline operations to provide meaningful value for individuals in services and the community. Lastly, will ensure that appropriate and timely actions are taken based on agency policy and procedure.  

This is a 40-hour per week, hybrid position, with the benefit of working remotely and in-person coming into our headquarters office in Aurora, CO and/or off-site locations.

Application Deadline: Sunday, November 3rd at 11:59 PM (MST)
 

Starting Salary & Benefits
$76,839 - $86,444 annually

Health/dental/vision coverage

Employer-paid and supplemental life insurance

Short- and long-term disability insurance

Generous paid time off and holiday pay

Flexible work schedule

Monthly remote stipend

401(k) investment plan, with an employer match of up to 4%

Mileage reimbursement

Tuition reimbursement program

Certified Employer for Public Service Loan Forgiveness Program 

Healthcare reimbursement and flexible spending plans

Onsite gym and lounge for employee use at both office locations

Discounts on auto and homeowner’s insurance

Employee assistance program

Credit union membership

Employer-paid training

You Belong! To learn more about our commitment to inclusion and diversity, visit our website: https://www.dpcolo.org/about-us/inclusion-and-diversity/

Requirements

A Bachelor’s degree

A minimum of three (3) years of management experience

A minimum of two (2) years of experience in the human services field

Thorough working knowledge of Windows operating systems - Microsoft Word, Excel, PowerPoint and Outlook, and Adobe Creative Suite and other computer functions needed to create and/or maintain communications and marketing documents

Valid Colorado motor vehicle license & proof of motor vehicle insurance

Ability to meet and maintain agency driving requirements

Upon request, qualifying need, and approval, driving requirements may be waived in lieu of reliable transportation.

Preferred

Working knowledge of the intellectual and developmental disability field; the community/resources and populations served

Ability to interpret and apply state and federal regulatory guidelines

Additional Responsibilities

Monitor productivity and prioritize work activities of supervised staff to make sure workloads are balanced, and individual requirements are met; provide assistance as needed

Evaluate performance of and provide feedback to subordinates through ongoing supervision and regular performance evaluations; meet established deadlines for completion of performance evaluations

Assist in the development of agency policies and procedures as needed and ensure that they are followed; ensure state and federal regulatory guidelines are met as appropriate

Assure that the resource coordination systems are efficient and activities of supervised staff are appropriately prioritized

Assist with creating and implementing departmental goals and objectives; seek input from team members, and ensure they align with the organization's strategic goals and objectives; make sure supervisees are aware of established goals and objectives

Make clear, consistent, transparent decisions; distinguish relevant from irrelevant information; can see connections within complex issues

Exhibit decisiveness, analytical thinking, dependability, and sound judgment in work activities; make effective decisions

Comply with and model adherence to all Human Resources policies and procedures; oversee employees to ensure adherence to all policies and procedures and appropriately respond to every alleged violation

Demonstrate a working knowledge of the legal requirements mandated by the (DOL), the Colorado Civil Rights Division (CCRD), and the Occupational Health and Safety Administration (OSHA)

Build and maintain internal and external partnerships as potential referral sources for LTC services

Started in 1964, Developmental Pathways (DP) is a nonprofit agency serving more than 15,000 individuals with disabilities and their families in Arapahoe, Douglas, and Elbert counties. We are a designated Case Management Agency (CMA) for long-term care services and are one of Colorado’s Community Centered Boards (CCB), connecting people to federal, state, county, and private funding. We are also Colorado’s largest Early Intervention (EI) provider and help connect young children to essential resources, serving the City of Aurora in addition. Our mission is to enrich the lives of people with disabilities/delays by partnering to provide expertise, support, and advocacy in their pursuit of a meaningful life.

At DP, we believe that our people are our greatest asset. We want to give you the ability to grow and do what you love. We are committed to creating an inclusive and dynamic work environment where employees can thrive and make a meaningful impact. If you are looking for a challenging and rewarding career with an organization that values integrity, innovation, partnership, and stewardship, you’ve come to the right place!

If you need an accommodation with this application process, please contact Support-HR@dpcolo.org